PRIVACY POLICY

It is of the utmost importance for us to protect the privacy and personal information of our site visitors and users.

Data Collection, Use, and Sharing

We are the sole proprietors of the information collected on this site. We only collect data that are voluntarily provided by site visitors, and we never sell this information to any third parties without informed consent. Unless you indicate otherwise, we may contact you to tell you about Clean Bins IOM updates or changes to this privacy policy.

Control Over Data

You are free to contact us at any time to inquire about what information we hold about you, to change any of your details which need to be corrected or updated, or to express any concerns you have regarding our use of your data.

Information Security

We take comprehensive steps to protect your information. Sensitive data is always encrypted, stored on our secure servers, and transmitted using the safest methods.

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Website privacy policy

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This website is operated by BEAN.IM T/A Clean Bins IOM. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

• who we are;

• how and why we collect, store, use and share personal information;

• your rights in relation to your personal information; and

• how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

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BEAN.IM ('we' or 'us') (trading as Clean Bins IOM) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a. Personal information you provide to us

• We collect the following personal information that you provide to us:

• Name

• email address

• delivery address

• Some examples of when we collect this information include:

• registering on the site or purchasing a product

b. Personal information you provide about third parties

• If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

• shall consent on their behalf to the processing of their personal data;

• shall receive any data protection notices on their behalf; and

• shall consent on their behalf to the transfer of their personal data abroad.

c. Monitoring and recording communications

• We may monitor communications such as emails and telephone calls for the following purposes:

• product enquiries

• return requests

• delivery enquiries

d. Cookies and similar technologies

• A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

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This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

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We collect information about our users for the following purposes:

• to log members into the site

• to automatically log return members into the site

• to keep track of items you have placed in your shopping cart

• to keep track of items that you have ordered

• to keep track of items that you have viewed in order to show you items that may be of interest

Who your information may be shared with

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We may share your information with:

• Law enforcement agencies in connection with any investigation to help prevent unlawful activity;

• Credit reference agents in accordance with our credit checking policy below.

• We will not share you personal information with any other 3rd parties.

Marketing

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We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Credit checking

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• We may do a credit check on you so that we can make credit decisions about you and members of your household, and to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.

• We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

• Other credit businesses may use your information to:

• make credit decisions about you and the people with whom you are financially associated;

• trace debtors; and

• prevent and detect fraud and money laundering.

• If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agency which we use N/A.

Required personal information

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The provision of the following information is required from you:

• Email address

• Delivery address

• Name of customer

• Age

This is to enable us to do the following:

• Name and address for delivery purposes

• Age to ensure that the customer is not underage for any product that has a minimum age restriction

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

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We will hold your personal information for the following periods:

• Name and address 6 years to satisfy UK law

• Age for the duration of the customers account with the site

• These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

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We rely on your consent as the lawful basis on which we collect and use your personal information:

Keeping your information secure

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• We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

• We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

• User account information is controlled by a unique username and password

• All data is stored on secure servers

• Payment details are encrypted using SSL

• We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

• Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

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We will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent

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Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

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Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

• require us to correct any mistakes in your information which we hold

• require the erasure of personal information concerning you in certain situations

• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

• object at any time to processing of personal information concerning you for direct marketing

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

• object in certain other situations to our continued processing of your personal information

• otherwise restrict our processing of your personal information in certain circumstances

• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

• email, call or write to us

• let us have enough information to identify you

• let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

• let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting too unsubscribe in which marketing may still be received while your request is being processed.

How to complain

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We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

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This privacy policy was published on 21st March 2021 and last updated on 21st March 2021.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by email

Contacting us

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If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail:

post:

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telephone:

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Calls will be answered at the following times:

Monday - Friday 09:00 - 17:00

We may record calls for quality and training purposes.

Website cookie policy

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​​Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website for the following purposes:
 

Consent for cookies

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested, or essential to the inherent functionality of the website (e.g to enable you to store items in a shopping basket and/or to use our check-out process).

How to turn off cookies

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit aboutcookies.org or the Information Commissioner's webpage on cookies ico.org.uk/for-the-public/online/cookies/