SERVICES

​

• Customers are requested to ensure that their bin is adequately marked and identifiable. 

• Customers are requested to ensure their bin is put out so that the council can empty it. 

• Customers are requested to leave their bin out after it has been emptied so that it can be cleaned (If you have an assisted collection, please inform us and we will collect and return the bin to its storage position for you).

• Failure to comply with the above may mean that we are unable to clean your bin which will result in the loss of a credit. 

• If any rubbish remains in the bin after the refuse collection it will be at the operative’s discretion as to whether cleaning can be carried out. If the operative decides to clean the bin then any rubbish removed will be bagged up and returned. 

• If your bin is going to be unavailable for cleaning on a scheduled cleaning day please give at least 24 hours advance notice to Clean Bins IOM in order to preserve the cleaning credit. 

• Clean Bins IOM will notify the customer of the start date of the four-weekly cleaning schedule, thereafter it is the responsibility of the customer to make themselves aware of the cleaning schedule and make their bins available for cleaning on the correct days.  Our cleaning round schedules are available to view on our website at www.cleanbins-iom.co.uk just follow the link to round schedules, open the file and you can check your round numbers against the calendar.  Please contact us if you would like your round numbers.

• It is the responsibility of Clean Bins IOM to notify the customer of any changes to the cleaning schedule. 

• The minimum subscription is for six cleans of each colour bin chosen otherwise the one-off cleaning fee applies.

• Clean Bins IOM will issue the customer with a re-subscription notice on the day of the last subscribed clean. 

• If the customer does not wish to subscribe for further cleaning, notification must be given to Clean Bins IOM within seven days of the last subscribed clean. 

• If the customer fails to respond, Clean Bins IOM will clean the bin on the next scheduled cleaning day and will issue a reminder notice that you are now in arrears. 

• If the customer re-subscribes to the service following the reminder notice the cost of the clean will be offset against the subscription fee at the subscription rate. 

• If the customer fails to re-subscribe following the reminder notice the customer will be liable for the cost of the clean at the one-off cleaning rate and an invoice will be sent to this effect. Failure to pay this invoice may result in legal action. 

• In the unlikely event that Clean Bins IOM is unable to clean your bin advanced notice will be given where possible and cleaning credits will be preserved. 

• It is the customer’s responsibility to ensure that Clean Bins IOM has correct and current contact details. 

• If the Council notifies the customer of any change to the refuse collection please ensure that Clean Bins IOM is aware of it. 

• In the event of a customer relocating, subscriptions may transfer to the new address where possible. If it is impossible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged. 

• Clean Bins IOM reserves the right to cancel or refuse any subscription. 

• By using our service you agree to these terms and conditions.